Refund Policy
Every paid plan comes with a 30-day money-back guarantee. If TukTukVPN isn't working out for you, contact support and we'll refund your payment in full — you don't need to justify the request.
What the guarantee covers
Three conditions, stated plainly so there are no surprises:
- Within 30 days of payment. The window runs for exactly 30 days from the moment the payment for that order succeeds. A request on day 30 is still inside the window; day 31 is outside it.
- Your first purchase only. The guarantee covers the first paid order on your account — not renewals or later repeat purchases. We determine which order is the first from your own order history, not from a flag we set by hand.
- Once per customer.If any order on your account has ever been refunded, the guarantee has been used and doesn't apply again.
Goodwill refunds outside the guarantee
Falling outside those conditions is not the end of the conversation. Support can still issue a refund at its discretion — for example after a service problem on our side, a billing mistake, or where local consumer law requires it. If you think your case deserves one, ask.
How to request a refund
Contact support from the email address on your account. If we issue the refund, the money goes back through the method you paid with. Your subscription and VPN access end at that point, and any referral bonus days that came from the refunded order are removed as well.
Nothing on this page limits rights you may have under applicable consumer law.
Full terms and process are being prepared with legal counsel.